Returns and Exchanges
Create a Return Online (Jewelry Styles & Domestic Orders Only)
We want you to be completely happy with your purchase. If you’re not in love with your order, please click below to initiate a return. Engagement Rings, Wedding Bands and high-value jewelry items are not eligible for return through our online portal -- please reach out to firstname.lastname@example.org for special instructions on how to return these pieces.
Jewelry Returns & Exchanges
Engagement Rings and Wedding Band Returns
Home Try-On Returns
For domestic Home Try-On orders, please return the mock rings in the original box within 14 days of receiving using the included prepaid return shipping label and provided shipping materials. The ring-sizer is yours to keep! Your $50 deposit will be refunded in full upon processing the return back in-house. International Home Try-On orders are final sale.
*Please note, refunds are processed 5-7 business days after items are received.
Other Return Inquiries
We are happy to accommodate gift exchanges! To start this process, please click on the ‘Create A Return’ button above and select ‘Returning a Gift?’. From there, you will be prompted with steps to send this piece back to us or order a new piece. If you need any additional assistance, please email email@example.com.
Damaged Items & Repairs
Quality is extremely important to us so if your jewelry has a manufacturing defect, we would be happy to fix it for you within our 1-year warranty. To initiate the repair process, please email us at firstname.lastname@example.org with your order information and a photo of the damage. We will get back to you as quickly as possible.
As we retire designs, we offer remaining stock for sale with free shipping. These pieces cannot be returned or exchanged, and are not covered by our 1-year warranty. Engraved pieces are also a final sale.
Please note that return shipping for international orders is the responsibility of the customer and is not covered by Vrai & Oro. To begin the international returns process, please email us at email@example.com.
Designs that are damaged from misuse, engraved, resized, or returned without a Return Merchandise Authorization (RMA) are not eligible for return. Vrai & Oro is unable to reimburse engraving fees, or the cost of shipping.