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SHIPPING DETAILS
Standard Shipping

Shipping Rates:
• $10 Flat Rate 
• Free Shipping Over $300

Delivery Times:
• Avg. Fulfillment Time: 3 days*
• Ship Time: 1-6 business days
• Click here to view the delivery map

Other:
• Carrier: UPS Ground
• Signature Required over $200

* Please refer to product page for fulfillment times as certain pieces are made to order
 

2-Day Shipping

Shipping Rates:
• $30 Flat Rate 

Delivery Times:
• Avg. Fulfillment Time: 1-2 days*
• Ship Time: 2 business days

Other:
• Carrier: UPS 2-Day Air
• Domestic Only

* Please refer to product page for fulfillment times as certain pieces are made to order
 

Overnight Shipping

Shipping Rates:
• $50 Flat Rate 

Delivery Times:
• Avg. Fulfillment Time: 1-2 days*
• Ship Time: 1 business day

Other:
• Carrier: UPS Next Day Air
• Domestic Only

* Please refer to product page for fulfillment times as certain pieces are made to order
 

International Shipping

Shipping Rates:
• Calculated at checkout
• Subject to duties/taxes on delivery

Delivery Times:
• Avg. Fulfillment Time: 3 days*
• Ship Time: 5-7 business days

Other:
• Carrier: DHL Express
• Signature Required

* Please refer to product page for fulfillment times as certain pieces are made to order
 

Ordering

+ How fast are orders processed?

We ask that you allow 1-2 days for most orders to be processed . Please note that some of our pieces are made-to-order and require additional time (you can refer to the product page for specific delivery time). Once it is ready to ship out, you will receive an email notification with all of your tracking and shipping info!

+ Can I update/cancel my order or change my shipping address after placing?

Yes, please reach out to greetings@vraiandoro.com as soon as possible for assistance.

+ What methods of payment do you accept?

We accept Visa, Mastercard, American Express, Apple Pay, PayPal, and Affirm.

+ Do you offer any discounts or promotions?

Because we like to stay true to being transparent, our jewelry is already priced without markups. This means we do not offer discounts. However, we do have promotions once in awhile– please join our email list here or follow us on social media to keep up to date!

+ Can I place an order over the phone? Do you have a phone number to be reached on?

Unfortunately at this moment, we do not have a public phone number to be reached at. Email is the best way to get in touch. To place a purchase, please order through our website. 


+ Do you have a shop where I can try on?

Currently we are only available online at vraiandoro.com but we are opening a shop in the very near future in Los Angeles! We’re very excited about this. Keep an eye on our social media for more updates.

+ Do you do special orders or custom work?

At the moment, we are not able to accommodate any custom orders. If there is an item that you would like to see or have an idea about, please email greetings@vraiandoro.com-- we would love to hear your feedback!

+ Do you offer gift cards?

We offer both physical and digital gift cards which can be purchased here.

+ What do I do if something I like is out of stock?

On the product page, there will be a small orange pop-up box that will appear in the bottom right corner-- click that and you will be able to provide your email address to receive notifications upon its arrival!

+ I lost my earring backing. Can I order a mate?

You sure can! Please see here to order another.

+ I have a question about my order, what should I do?

Please email greetings@vraiandoro.com– our customer experience team would be happy to help!

Shipping

+ How long does shipping take?

For jewelry orders we partner with UPS so your package arrives as quickly and safely as possible. We ship out of our Los Angeles office and depending on delivery location, shipping can take between 1-6 business days, with most locations being 1-4. Click here to view the UPS Ground Map. Please also refer to the individual product page, as fulfillment time varies by product. You can always track your order through your account or the shipping confirmation email sent after your order is sent out. If you need help finding your tracking number or have further questions about shipping, please email us at greetings@vraiandoro.com.

+ How will I know when my order ships?

We will send you an email including your tracking number as soon as your order ships.

+ Do you ship internationally?

Yes, we do! We currently ship domestically and to Europe, Australia, Canada, and Brazil.  For international orders, please allow 5-7 additional business days for your package to arrive. The price for international shipping is calculated at checkout and varies based on your country. We partnered with DHL International to provide the best rates possible and the price for shipping will vary depending on the receiving country.

+ How much does shipping cost?

In the US, standard shipping is via UPS Ground and is free for orders over $300; there is a flat rate shipping charge of $10.00 for orders under $300. Domestic expedited shipping options are available through UPS: 2-Day Air is a flat $30 and Next Day Air is $50. International shipments are sent through DHL and shipping costs are calculated at checkout based on your destination. Duties and taxes for international shipments vary based on the receiving country and are the responsibility of the purchaser. 


+ International Taxes & Duties

Please note that once your order arrives in the country of destination, local guidelines apply and your order may be subject to country taxes and local duties. These taxes and duties are not included in your purchase price and are the responsibility of the customer. Please refer to your local DHL or postal office for rates or calculate expected duties and taxes here. 


+ Can I choose expedited shipping upon checkout?

At checkout you can choose to have your order shipped via UPS 2-Day air for $30 or Next Day Air for $50. Please allow 1-2 business days for the order to be received and processed and refer to the individual product page for accurate delivery times as some products have longer fulfillment times.

+ Do you ship to PO Boxes or APO/FPO addresses?

We’d be happy to! For these shipments we will use USPS Priority mail. If you have any questions or requests regarding your delivery address, please contact greetings@vraiandoro.com.

+ I live in Los Angeles-- am I able to pick up my order?

Unfortunately we are unable to accommodate in-person pick ups at our location. The good news is that if you live in Los Angeles, you will receive your order quickly!

+ Where is my order? I’m having problems with tracking.

USPS takes about 1-2 days to update tracking initially. If you are having issues with tracking your order, please email greetings@vraiandoro.com for inside info.


+ Where does your jewelry ship from?

All of our jewelry ships directly from our offices in downtown Los Angeles, California.

+ If I pay for expedited shipping, will I get my item in 1-2 days?

This depends on when you placed your order. If you ordered by midnight, the chances are likely your order will ship the next business day however we cannot guarantee delivery. For further insight and updates into this, please email greetings@vraiandoro.com.

+ Do you require signature upon delivery?

Because jewelry is precious (and oftentimes expensive), we reserve the right to require signature upon delivery. We would hate to see your package end up in the wrong hands. If for some reason you would like to have this option removed, please email greetings@vraiandoro.com for further assistance.

+ Lost Packages

If your package is lost in transit, please email us right away at greetings@vraiandoro.com and we will try our best to solve the issue. If the item has not been marked delivered and hasn't arrived within 30 days, we will replace your order free of charge (US only). For International orders, please contact your local DHL office for information on how to file a claim as we are unable to replace lost packages from international orders. Please note that Vrai & Oro is not responsible for lost or stolen items once declared 'Delivered' by the delivery service.

Returns & Warranties

+ What is your return policy?

We offer returns up to 30 days from receiving. We currently do not offer exchanges at this moment, but feel free to use your refund towards the correct piece or size if you choose to.

+ What if I ordered the wrong size?

We would be happy to return your item for you! Please reach out to greetings@vraiandoro.com to get in touch with our customer experience team.

+ I have my shipping label. Is there a time limit as to when I can send back?

Please send your return item back to us within 2 weeks of receiving the shipping label. Any returns beyond this time limit will be subject to a $20 restocking fee.

+ Can I return an internationally shipped order?

You may return an internationally shipped order for a refund. Please note that the customer is responsible for paying for shipping back to us. Feel free to reach out to greetings@vraiandoro.com to get set up with the return process.

+ Can I exchange an internationally shipped order?

Unfortunately we cannot accommodate international exchanges, but items can be returned for a refund in which you can use towards another purchase, if you choose to. Please note that the customer is responsible for paying for shipping back to us. Feel free to reach out to greetings@vraiandoro.com to get set up with the return process.

+ Does my order include a warranty?

We include a six month warranty and would be happy to repair any damages within this period. Our warranty does not cover general wear & tear or lost stones. Please note that Vrai & Oro is not responsible for lost or stolen items once declared 'Delivered' by the delivery service. We are also unable to return any items once they have been altered by a third party jeweler.

+ My piece broke within the warranty period. How do I initiate a repair?

For help with this, please send over a photo of the repair and order number to greetings@vraiandoro.com to get started on the repair process.

+ My piece broke outside of the warranty period. Do you accept fixes for additional fees?

For help with this, please send over a photo of the repair and order number to greetings@vraiandoro.com. From there, we will be able to give you a quote if applicable.

Sizing

+ How do I find out my ring size?

We offer a ring sizer for purchase here. It ships free and is a handy tool to keep for future jewelry purchases!

+ Is there a way to measure without an actual ring sizer?

If you take a piece of string and wrap it around your finger, make a mark where it meets. From there, you can measure with a ruler and compare to a chart online. For best results, we do recommend ordering a ring sizer here.

+ Are your rings true to size?

Yes. Our rings run true to size, with the exception of our Thick Stacking Ring. Because of the height of this piece, we recommend going a half to a full size up from your normal ring size.

+ What if my rings/purchase does not fit?

We would be happy to return within 30 days of receiving. Please reach out to greetings@vraiandoro.com to contact our customer experience team and get started on the process!

Material

+ What makes up 14k gold?

To reach 14k gold, our gold is alloyed with copper and silver, making the breakdown the following-- 58.3% pure gold, 30% silver, and 11.7% copper. You can read more about 14k gold here and here on our blog.

+ Where are your diamonds sourced from?

Currently, our diamonds are sourced from Israel and are conflict-free and certified through the Kimberly Process.

+ What makes up rose gold and white gold?

Rose gold is alloyed with copper, giving it that pink hue we all love. The breakdown is about 75% gold and 25% copper. White gold is mixed with zinc, palladium, and nickel to about the same ratios. To read more about colored golds, check out our blog post here.

+ Is white gold plated?

Our white gold is rhodium plated, giving it that high-shine quality and durability.

+ Is 14k gold safe to wear everyday?

Absolutely! Gold is meant to withstand everyday wear, from showering to exercising.

+ How should I take care of my jewelry?

We include a cloth to clean and care for your jewelry. Please see our blog post here for some more tips and tricks!

Other

+ How do I stay up to date?

We would love to stay in touch with you! Please follow us @vraiandoro on Instagram, Twitter, Facebook, Pinterest, or sign up for an account and receive our email newsletter here.

+ I’m interested in becoming a wholesale partner of Vrai & Oro. What do I do?

Unfortunately at this moment, we are not looking to partner with any companies for wholesale.

+ Where do you make your jewelry?

We make all of our jewelry here in downtown Los Angeles. To read more about this process, please check out our blog post here.