We partner with both Fedex Express (expedited) and USPS Priority (standard) so your package arrives as quickly and safely as possible. For expected delivery times, please refer to the individual product page, as the fulfillment time varies by product. You can always track your order through your account or the shipping confirmation email sent after your order is sent out. If you need help finding your tracking number or have further questions about shipping, please email us at firstname.lastname@example.org.
We will send you an email including your tracking number as soon as your order ships.
We currently ship everywhere in the United States and recently expanded internationally as well. We partnered with DHL International to provide the best rates possible and the price for shipping will vary depending on the receiving country. For international orders, please allow 5-7 additional business days for your package to arrive. The price for international shipping is calculated at checkout and varies based on your country.
In the US, standard shipping is free for orders over $300, and there is a flat rate shipping charge of $8.50 for orders under $300. Expedited shipping for all orders in the US is $30.00. Shipping internationally is sent through DHL and calculated at checkout. Pricing for international orders varies and is based on the receiving country. Ordering multiple items at a time will not increase the cost if shipping to a single address, and all US orders are shipped via Fedex or USPS Priority.
At checkout you can choose to have your order expedited with a $30 rush fee. Please refer to the individual product page for accurate delivery times as some products have longer fulfillment times.
If your package is lost in transit, please e-mail us right away at email@example.com and we will try our best to solve the issue. If the item has not been marked delivered and hasn't arrived within 30 days, we will replace your order free of charge (US only). For International orders, please contact your local postal service for information on how to file a claim as we are unable to replace lost packages from international orders. Please note that Vrai & Oro is not responsible for lost or stolen items once declared 'Delivered' by the delivery service.
Please note that once your order arrives in the country of destination, local guidelines apply and your order may be subject to country taxes and local duties. These taxes and duties are not included in your purchase price and are the responsibility of the customer. Please refer to your local postal service for rates or calculate expected duties and taxes here.
WARRANTY / RETURNS
We are excited about our products and we want you to feel great about them too. If for some reason you are not satisfied with your purchase, you can start a return for a refund within 30 days of the order date. Unworn and unused items may also be exchanged (with the exception of personalized/custom pieces) within 30 days of the purchase date. Click here or email us at firstname.lastname@example.org to initiate a return or exchange.
Return Fee: $10 fee deducted from final refund
Exchange Fee: $10 fee payable here to cover shipping costs
*Personalized, engraved or custom pieces are not eligible for a return or exchange.
*There is an additional $20 resize or restock fee for all Pavé Diamond Bands
*At this time, we are unable to process International returns or exchanges. All international sales are final.
If the ring, necklace or bracelet you ordered does not fit, we will be happy to exchange your piece for a different size within 30-days of the order date. However, the $15 postage fee (shipping fee each way) must be covered by the customer. Click here to initiate an exchange or email us at email@example.com. At this time, we are not able to process International exchanges. All international sales are final.
Yes, all jewelry purchased on Vrai & Oro comes with a 6-month warranty from the date purchased. We pride ourselves on the quality of our pieces, and want you to be fully satisfied. If your piece happens to break, we will be happy to fix your item free of charge. Our warranty does not cover general wear & tear or lost stones. Please note that Vrai & Oro is not responsible for lost or stolen items once declared 'Delivered' by the delivery service. We are also unable to return any items once they have been altered by a third party jeweler. Click here or email us at firstname.lastname@example.org to initiate an exchange for an item under warranty.