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Free Home Try-On *$50 Refundable Deposit
of 3 rings chosen

Home Try-On Ring Size: 7 (O/S)
Diamond Size: 1ct (O/S)

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SHIPPING DETAILS
Standard Shipping

Shipping Rates:
• $10 Flat Rate 
• Free Shipping Over $300

Delivery Times:
• Avg. Fulfillment Time: 3 days*
• Ship Time: 1-6 business days
• Click
here to view the delivery map

Other:
• Carrier: UPS Ground
• Signature Required over $200
• We do not deliver on Saturdays

* Please refer to product page for fulfillment times as certain pieces are made to order
 

Standard Shipping

Shipping Rates:
• $10 Flat Rate 
• Free Shipping Over $300

Delivery Times:
• Avg. Fulfillment Time: 3 days*
• Ship Time: 1-6 business days
• Click here to view the delivery map

Other:
• Carrier: UPS Ground
• Signature Required over $200
• We do not deliver on Saturdays

* Please refer to product page for fulfillment times as certain pieces are made to order
 

2-Day Shipping

Shipping Rates:
• $30 Flat Rate 

Delivery Times:
• Avg. Fulfillment Time: 1-2 days*
• Ship Time: 2 business days

Other:
• Carrier: UPS 2-Day Air
• Domestic Only
• We do not deliver on Saturdays

* Please refer to product page for fulfillment times as certain pieces are made to order
 

Overnight Shipping

Shipping Rates:
• $50 Flat Rate 

Delivery Times:
• Avg. Fulfillment Time: 1-2 days*
• Ship Time: 1 business day

Other:
• Carrier: UPS Next Day Air
• Domestic Only
• We do not deliver on Saturdays

* Please refer to product page for fulfillment times as certain pieces are made to order
 

International Shipping

Mock Rings:
Please note that mock rings shipped internationally are not eligible for return.

Shipping Rates:
• Calculated at checkout
• Subject to duties/taxes on delivery

Delivery Times:
• Avg. Fulfillment Time: 3 days*
• Ship Time: 5-7 business days

Other:
• Carrier: DHL Express
• Signature Required


* Please refer to product page for fulfillment times as certain pieces are made to order
 

 

Ordering

+ How fast are orders processed?

We ask that you allow 1-2 days for most orders to be processed . Please note that some of our pieces are made-to-order and require additional time (you can refer to the product page for specific delivery time). Once it is ready to ship out, you will receive an email notification with all of your tracking and shipping info!

+ Can I update/cancel my order or change my shipping address after placing?

Yes, please reach out to greetings@vraiandoro.com as soon as possible for assistance.

+ Do you do special orders or custom work?

At the moment, we are not able to accommodate any custom orders. If there is an item that you would like to see or have an idea about, please email greetings@vraiandoro.com-- we would love to hear your feedback!

+ Which fonts are used for engravings?

We use Monotype Corsiva for our Initial Ring and Times New Roman for all other engravings, including uppercase and lowercase letters!

Character Limits:
Bar Necklace and Bracelet: 20
Bar Necklace and Bracelet with Diamond: 18

 

Shipping

+ How long does shipping take?

For jewelry orders we partner with UPS so your package arrives as quickly and safely as possible. We ship out of our Los Angeles office and depending on delivery location, shipping can take between 1-6 business days, with most locations being 1-4. Click here to view the UPS Ground Map. Please also refer to the individual product page, as fulfillment time varies by product. You can always track your order through your account or the shipping confirmation email sent after your order is sent out. If you need help finding your tracking number or have further questions about shipping, please email us at greetings@vraiandoro.com.

+ Do you ship internationally?

Yes, we do! We currently ship domestically and to Europe, Australia, Canada, and Brazil.  For international orders, please allow 5-7 additional business days for your package to arrive. The price for international shipping is calculated at checkout and varies based on your country. We partnered with DHL International to provide the best rates possible and the price for shipping will vary depending on the receiving country.

+ Do you ship mock rings internationally?

At this time we offer mock rings internationally for purchase only. Due to the shipping and customs complications we’re unable to request international return shipments or refund your deposit. If you are interested in ordering, please feel free to checkout with your selected designs. You will be charged $50 for the mock rings (which are yours to keep) plus international shipping costs.

+ International Taxes & Duties

Please note that once your order arrives in the country of destination, local guidelines apply and your order may be subject to country taxes and local duties. These taxes and duties are not included in your purchase price and are the responsibility of the customer. Please refer to your local DHL or postal office for rates or calculate expected duties and taxes here. 


+ Where is my order? I’m having problems with tracking.

USPS takes about 1-2 days to update tracking initially. If you are having issues with tracking your order, please email greetings@vraiandoro.com for inside info.


+ Do you require signature upon delivery?

Because jewelry is precious (and oftentimes expensive), we reserve the right to require signature upon delivery. We would hate to see your package end up in the wrong hands. If for some reason you would like to have this option removed, please email greetings@vraiandoro.com for further assistance.

+ Lost Packages

If your package is lost in transit, please email us right away at greetings@vraiandoro.com and we will try our best to solve the issue. If the item has not been marked delivered and hasn't arrived within 30 days, we will replace your order free of charge (US only). For International orders, please contact your local DHL office for information on how to file a claim as we are unable to replace lost packages from international orders. Please note that Vrai & Oro is not responsible for lost or stolen items once declared 'Delivered' by the delivery service.

Returns & Warranties

+ What is your return policy?

Essentials

We offer returns up to 30 days from receiving. We currently do not offer exchanges at this moment, but feel free to use your refund towards the correct piece or size if you choose to.


Wedding

All engagement ring and wedding band purchases are eligible for return within 30 days. Engagement rings are subject to a $100 restocking fee and wedding bands are subject to a $50 restocking fee. Items that have been resized, engraved, or modified are not eligible for return. Refunds will be processed upon receipt and verification of return.

*Engagement ring returns are conditional upon inspection by our in-house gemologist to confirm the condition of the diamond and setting. Once the gemologist inspects the ring and accepts the return, a refund will be issued, this process can take up to 7 business days.
*International returns: Please note that for any international returns, the purchaser must cover the shipping cost back and will also be assessed the restocking fee.


To initiate a return, please reach out to vow@vraiandoro.com.

+ Can I return or exchange my online purchase in store?

At this moment we are unable to accommodate in-store returns or exchanges for purchases made online. Online purchases can only be exchanged online via our returns link above.

+ Can I return my Limited Essentials piece?

All Limited Essentials are final sale -- we pride ourselves on our relationships with the fellow designers that create them, and due to rarity and exclusivity, are unable to offer returns/exchanges for Limited Essentials pieces.

+ Does my order include a warranty?

Essentials

We include a six month warranty and would be happy to repair any damages within this period. Our warranty does not cover general wear & tear or lost stones. Please note that Vrai & Oro is not responsible for lost or stolen items once declared 'Delivered' by the delivery service. We are also unable to return any items once they have been altered by a third party jeweler.


Wedding

We guarantee our rings to be free of manufacturing defects. If you believe your ring has a defect you may return it to us at any time within the first six-months after purchase. We will repair or replace your defective ring as deemed appropriate. This warranty covers all pavé diamonds in both engagement rings and wedding bands, but does not apply to replacement of center stones or any stones larger than .2ct. Please refer to our Forever Guarantee for warranty information on our Diamond Foundry center stones.

To be eligible for the warranty:

      • Diamond(s) must not be exposed to unreasonable force or harmful conditions.
      • The warranty does not apply to a product that has been stored or handled incorrectly, abused, altered, or treated by incorrect cleaning methods.
      • The warranty does not cover normal wear & tear, cuts or scratches.
      • Warranty applied to the original purchaser of the product; the warranty is not transferable.
+ Diamond Foundry Forever Guarantee™

We fully guarantee the quality of our Diamond Foundry grown stones and their graded properties. In the case that a diamond is found to not meet or exceed a characteristic as stated on the Diamond Foundry certificate, we will gladly provide a full refund or replace the diamond — the full policy can be found here.

+ What if I ordered the wrong size?

We would be happy to return your item for you! Please reach out to greetings@vraiandoro.com to get in touch with our customer experience team.

+ Can I return an internationally shipped order?

You may return an internationally shipped order for a refund. Please note that the customer is responsible for paying for shipping back to us. Feel free to reach out to greetings@vraiandoro.com to get set up with the return process.

+ Can I exchange an internationally shipped order?

Unfortunately we cannot accommodate international exchanges, but items can be returned for a refund in which you can use towards another purchase, if you choose to. Please note that the customer is responsible for paying for shipping back to us. Feel free to reach out to greetings@vraiandoro.com to get set up with the return process.

+ My piece broke within the warranty period. How do I initiate a repair?

For help with this, please send over a photo of the repair and order number to greetings@vraiandoro.com to get started on the repair process.

+ My piece broke outside of the warranty period. Do you accept fixes for additional fees?

For help with this, please send over a photo of the repair and order number to greetings@vraiandoro.com. From there, we will be able to give you a quote if applicable.

Sizing

+ How do I find out my ring size?

We offer a ring sizer for purchase here. It ships free and is a handy tool to keep for future jewelry purchases!

+ Is there a way to measure without an actual ring sizer?

If you take a piece of string and wrap it around your finger, make a mark where it meets. From there, you can measure with a ruler and compare to a chart online. For best results, we do recommend ordering a ring sizer here.

+ What if my rings/purchase does not fit?

For any essentials pieces, we would be happy to return within 30 days of receiving. Please reach out to greetings@vraiandoro.com to contact our customer experience team and get started on the process!

For engagement ring or wedding bands, we are happy to re-size your ring within 30-days of the order date, subject to a $50 resizing fee for wedding bands and $75 for engagement rings. The fee covers the cost of re-sizing and insured shipping both ways. Please allow 3-4 weeks for resizing. Click here to initiate an exchange or email us at vow@vraiandoro.com.

Material

+ What makes up 14k gold?

To reach 14k gold, our gold is alloyed with copper and silver, making the breakdown the following-- 58.3% pure gold, 30% silver, and 11.7% copper. You can read more about 14k gold here and here on our blog.

+ Are grown diamonds the same as mined diamonds?

Vrai & Oro is committed to using responsibly sourced materials in our jewelry and providing complete transparency to our customers, and the origin of our diamonds is a very important part of that commitment. We only use Diamond Foundry diamonds in all of our jewelry- Diamond Foundry grows above ground diamonds in California that are indistinguishable from mined diamonds and identical in chemical composition. The only difference is that Diamond Foundry diamonds are cultivated using 100% solar energy, and are without the social and environmental issues that accompany mined diamonds.

Diamond Foundry diamonds are graded to strict standards and the color, cut, clarity gradings are all comparable to the same gradings as mined diamonds. In the case that a diamond is found to not meet or exceed a characteristic as stated on the Diamond Foundry certificate, please refer to the “Diamond Foundry Forever Guarantee™” for more information.

+ How should I take care of my jewelry?

We include a cloth to clean and care for your jewelry. Please see our blog post here for some more tips and tricks!

+ How should I take care of my jewelry?

We include a cloth to clean and care for your jewelry. Please see our blog post here for some more tips and tricks!

Other

+ How do I stay up to date?

We would love to stay in touch with you! Please follow us @vraiandoro on Instagram, Twitter, Facebook, Pinterest, or sign up for an account and receive our email newsletter here.

+ I’m interested in becoming a wholesale partner of Vrai & Oro. What do I do?

Unfortunately at this moment, we are not looking to partner with any companies for wholesale.

+ Where do you make your jewelry?

We make all of our jewelry here in downtown Los Angeles. To read more about this process, please check out our blog post here.